Returns Information

You wish to cancel your order – no quibble guarantee

  • You have the right to cancel your order within 30 days of your purchase date.
  • Products can only be returned on cancellation if they have not been used or damaged after receipt. If you have opened the product and simply do not like it, we cannot accept the product back. All of the items we sell are purchased from the brand directly or the brands representative.
  • When returning goods please ensure that they are sufficiently well packed for the journey.
  • We cannot accept responsibility for non-delivery of returned goods.

Your item is received damaged or faulty

  • You have the right to return damaged or faulty items within 30 days of your delivery date.
  • Damaged returned goods should be sent by mail recorded postage services (not special delivery). We do not cover the cost for courier returns
  • Please contact us at if you wish to return a damaged item. Photographic evidence will be required to support a claim

Orders that contain a free gift with purchase

If you need to return an order to us that came with a free item we will only be able to issue a full refund if the complete order is sent back to us, including the free gift. We will take off a portion of the order total to account for any missing gifts. 

Orders with Gift Wrapping Service

If you need to return an order that was gift wrapped, we will only be able to refund the product price and not the gift wrapping cost. 


Refunds will be issued on the receipt of the returned goods

The Fragrance Counter Returns
172 Chorley Road

Or please just message us with any queries:

Existing Customer
Please add the two numbers