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3 Stages

Top Note - The initial, lighter smell of the fragrance, which lasts for around 8-15 minutes.

Heart/Middle note - This remains constant throughout use of the fragrance (hence the term heart note) and develops after the top note.

Base note - This is the last to develop, and helps to fix the fragrance to the skin. This is where you will smell the 'woodier' notes of the scent, which become more noticeable when the fragrance has been on the skin for a while.

  Citrus Citrus
The clean, tangy aroma of citrus fruits: lemons, mandarins, bergamot oranges and grapefruit. 		Citrus Soft oriental
Incense adds a sensual softness to heady flowers, spices and amber.
Green Green
The sharp green scent of crushed leaves and fresh-cut grass. 		Oriental Oriental
The hypnotic fragrances of oriental resins, night-blooming flowers, vanilla, musk.
Water Water
Soft sea breezes. 		Woody oriental Woody oriental
Rich oriental notes blended with the potent wood scents of patchouli and sandalwood.
Floral Floral
The fresh-cut fragrance of flowers from a single rose to a rich bouquet. 		Mossy woods Mossy woods
Perfumers call these forest notes of oakmoss, woods and citrus chypre fragrances.
Soft floral Soft floral
These soft, powdery floral aldehydes blend nature’s flowers with the perfumers aldehydes. 		Dry woods Dry woods
Dry resins, cedar and tobacco make a mossy-woody fragrance drier, sometimes a little smokey.
Floral oriental Floral oriental
The soft, spicy notes of orange flowers, sparkling aldehydes and sweet flowers. 		Aromatic fougere Aromatic fougere
Sexy cool-warm notes of citrus and lavender, sweet spices and oriental woods.

Shipping & Returns

1st Class UK Post - £1.95 per order  – MUST BE A UK ADDRESS

  • Deliveries are usually made on the next day but can take up to 48 hours.
  • Delivery date is not guaranteed with this service.
  • If you require your item for a present or special occasion, we recommend that you use the Guaranteed Service (Special Delivery) below. 
  • We must receive the order by 3:30pm to send out the order on that day.
  • This service is available up to £60 order value

UK Guaranteed Next Day SPECIAL DELIVERY or TRACKED EU DELIVERY  - £5.50 per order

  • UK DELIVERY ADDRESS –SPECIAL DELIVERY
    • If your order is over £60 please note that the basic £1.95 service is not available.
    • With this option, all UK orders are fully tracked, fully insured up to £500 and GUARANTEED NEXT DAY DELIVERY
    • Your order will be delivered on the following working day by 1pm via Royal Mail.
    • Orders must be received by 3:30pm Monday - Thursday to ensure next day delivery.
    • You must be available at the delivery address to sign for your parcel or if you are not in to receive your order, a card will be left for you to collect your parcel at your local sorting office.
  • TRACKED EU (outside UK) DELIVERY
    • Your order is not guaranteed to be delivered by a certain time but is fully tracked and fully insured up to £500.
    • The cost of postage is substantially more for us if your delivery exceeds 2kg.  We will contact you with a delivery cost and an option to proceed with the sale or not if this is the case.

Outside EU - £6.95 per order

  • Please choose this option if you reside in a country outside of the EU member states.
  • Your order is not guaranteed to be delivered by a certain time but is fully tracked and fully insured up to £500.
  • The cost of postage is substantially more for us if your delivery exceeds 2kg.  We will contact you with a delivery cost and an option to proceed with the sale or not if this is the case.

ALL OF OUR POSTAGE CHARGES ARE BASED UPON COST TO US – WE DO NOT AIM TO MAKE A PROFIT ON POSTAGE

Returns

We very much hope that you are completely satisfied with your order and we
will try to resolve any problems that you may have. If, however, you are in
any way unhappy with your purchase we will promptly exchange the item,
issue a credit or refund you.

Terms and Conditions of return

  1. Customers have the right to return their order within 28 days of
    purchase. Where the customer exercises their right to cancel an order after
    processing, only the product costs will be refunded upon receipt of
    returned goods as The Fragrance Counter does not refund postal charges.
  2. All returned products will be refunded or exchanged provided they have
    not been used or damaged. Postage costs will only be refunded if goods
    received were incorrect, faulty or damaged upon receipt. Photographic
    evidence may be required to support a claim.
  3. Returned items should be sent by 1st Class Parcel Post, The Fragrance
    Counter does not cover return postage costs for Special Delivery or any
    courier service.
  4. Any returned items must be received within 28 days of purchase to
    qualify for a refund or replacement. Any faulty goods returned after this
    time may only receive a part refund dependant on the amount of product
    used. Any goods returned more than 6 months after purchase, whether faulty
    or not, will not be refunded or replaced and the returned goods will be
    disposed of.
  5. Any items damaged during return due to insufficient packaging may only
    receive a part refund at The Fragrance Counter's discretion.
  6. In the rare event of a customer receiving an incorrect item, The
    Fragrance Counter will, upon receipt of the returned incorrect item, send
    the correct item and refund the return postage. If the customer requires a
    fast replacement, The Fragrance Counter will recharge the customer, send
    the correct item and on receipt of the returned incorrect item, refund the
    customer for the cost of their 2nd order and for their return postage.
  7. Orders returned 'Not Called For' by Royal Mail or our courier will be
    refunded the cost of products only. Customers will be notified and the
    order will be cancelled. If they still require the item the customer will
    need to reorder.
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